Shipping

The transport of your package

Shipping costs

Our prices are ex port in addition and are at the customer's expense. Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or weight of your order. We recommend that you group your purchases into a single order. We can only group two separate orders together if the first one is not already being shipped. In this case, you will have to pay shipping costs for each of them.

Packaging and packaging

Particular care is taken with packages containing fragile products. Fresh products are systematically vacuum-packed and sent by express in an isothermal box or an ice box provided by us.

Weight

The calculation of shipping costs takes into account the total gross weight of the products. Each shipment of canned food is increased by 0.500 kg to allow for optimal packaging of your order. For fresh products, the surcharge is 1 Kg (to provide for the ice that will keep your products fresh).

Fresh products

In order to respect the "cold chain" in order to guarantee freshness, our fresh products must be transported by express delivery. If you order fresh products with preserves, the price list for fresh products will be applied by adding up the weight of the preserves and fresh products.

Defective package

Any box found to be defective and returned to our establishment will be exchanged. During delivery if a parcel is damaged, you must obligatorily mention marked reserves on the receipt form, noting the details of missing or damaged items and in the presence of the delivery person. Write "damaged package" and mention the quantity and reference of missing or damaged items or claims will not be considered. Even if the package is in good condition on the outside, we advise you to open it in the presence of the delivery person, to check the condition of the contents and make reservations if necessary.

Shipping and delivery times


Pick-up and shipping time


Shipments are made from Monday to Friday

Delivery time


The deadlines mentioned correspond to the commitments expressed by our various carriers. We no longer have control once your package leaves the cannery. However, we will send you all the information relating to the routing of your package to enable you to track it to the various delivery platforms.

The different types of delivery (france)

  • Standard delivery - 72 hours

Standard delivery. Perfect for canning transport.

  • Express delivery - 48 hours

Optimized processing times. A must for our fresh products.

  • The places of delivery (or pick-up)

In addition to offering you delivery to your home, we also offer you:

Delivery to another recipient for your gifts
Collection at the cannery, or at our shops in Albi and Castres
Delivery to local markets (Castres, Mazamet, Requista, Carmaux)
Delivery to French fairs (Amiens, Avignon, Caen, Clermont-ferrand / Cournon, Montpellier, Dijon, Girona, La Rochelle)

Whenever possible, do not hesitate to have your order delivered to your workplace or to one of your local shops.

Shipping rates ("fresh" and "canned")


Our quality charter

  •  
    canards francais 


    We only work with French farm ducks raised on GM-free corn. Our products are made according to tradition without coloring or preservative. We have a certification which imposes strict specifications on all stages of production, from force-feeding to manufacturing to ensure a French South-West origin. All our products are guaranteed. However, we are not responsible for those processed by you.

    Read more >

News

  • Frais de port réduit pour les produits frais du samedi 13 au lundi 22 juillet. Valable en france métropolitaine. Pas de départ différé. 

Gifts

  • From 100 € of purchases (excluding shipping or fresh products) Gift-terrine
  • From 150 € of purchases (excluding shipping or fresh products) Cadeau Tarnais
  • From 250€ of purchases (excluding shipping or fresh products) Cadeau Marbré

Shipping

  • home delivery

    Home delivery for canned goods

    Home delivery (canned) More
  • Home delivery (fresh)

    (France only) * Preservation: 10 days minimum * Express delivery within 24 to 48 hours * Fresh Liver: Departure every Tuesdays

    home delivery (fresh) More
  • Store pickup

    Come meet us: No shipping Fee * 3 shops and 4 markets in the Tarn * and 7 Fairs exhibitions in France

    france only More
  • Pick-Up

    Canned product only
    Practical and equally fast

    (France only) More